Our Mission Statement

Our mission is to provide the highest standard of patient care whilst incorporating a holistic approach toward diagnosis and management of illness. We are committed to promoting health, wellbeing and disease prevention to all patients. We do not discriminate in the provision of excellent care and aim to treat all patients with dignity and respect.

Appointments

We prefer to work by an appointment system as this allows us to provide you with optimal care and services. Our phones are open from 8:00am to take your bookings. You can make an appointment with your doctor by telephoning the practice or by online booking. Most appointments are booked for 10-15 minutes however if you require a longer consultation example: multiple or complex problems, minor procedures or medical, please advise reception when booking the appointment. Urgent medical problems will be dealt with promptly.

As nobody likes to be kept waiting and we are all aware of this, we try to adhere to the appointment schedules. However, the unpredictable nature of a medical practice means that doctors are sometimes running behind. This is mainly due to emergency situations where patients require urgent medical attention. We sincerely regret any inconveniences caused to patients when we fall behind with our appointment schedule. We would also really appreciate that if you no longer require your appointment that you telephone us to cancel.

Fees

For your convenience our practice is a Mixed billing anytime of the week for Medicare rebatable consultations,as long as you have a current Medicare Card. Please contact reception for more information. When you arrive for your appointment please present your Medicare Card to reception.

Test Results, Referrals & Repeats

In order to monitor your health and to satisfy our legal and ethical responsibilities, we will require that you attend your doctor or another doctor of the practice if you usual doctor is unavailable in order to receive results, or to obtain further prescriptions or referrals when needed.

Reminder System

Our practice is interested in promoting good health through preventative medicine, therefore we have a recall system. From time to time we may contact you offering preventive health services appropriate to your care. Please discuss this further with your Doctor if you have any queries about this system.

Medical Certificates

Medical certificates are legal documents and are only available if you present for consultation with your doctor. The doctor is unable to issue medical certificates retrospectively.

Telephoning Your Doctor

As a policy, we do not encourage direct contact to Doctors by patients over the phone, unless other than the consultation after the booking is made, since it could impede the Doctor in his consultation and attention towards the patient, if he is engaged with one.

Your Privacy, Our Concern

To protect your privacy, this general practice operates strictly in accordance with the Privacy Act (1988). All patient information is kept private and confidentiality of patient information is maintained at all times. All information collected by this practice in providing a health service is deemed to be private and confidential. We use this information you provide to manage your personal health care. We generally disclose selected information to various other health services involved in supporting your health care management (e.g. pathology, x-ray). The rights of every patient are respected and if you have any questions about how we handle your personal information please speak to our practice manager or your doctor.

Car Parking & Disability Access

We have plenty of car parking nearby and, we kindly request that you use this car park to avoid parking on the main road. This car park also has disability parking for those who require it.

Disability Facilities

Our practice has been designed for wheelchair access. Should you have any special needs please discuss them with your Doctor.

Zero Tolerance

This practice has a zero tolerance to violence in the workplace. All staff have the right to care for others without fear of abused or being attacked. In order to achieve this, violent and aggressive behaviour against patients/clients, employees or members of the public will not be tolerated in any way. Violent, aggressive or abusive patients may be refused medical treatment, reported to the police and be taken off the GP’s treating list.

Patient Feedback

Our Practice’s motto and goal is ‘Caring for you.’ Therefore if you have any concerns or suggestions please phone, email or write to our practice manager. From time to time this practice invites patients to complete questionnaires of the practice and how it may be improved. All services conducted are completely confidential and they help us to improve our services. We believe problems are best dealt within our practice. However, if you feel the need to discuss the matter outside the practice, you may contact The Medical Registration Board, AMA or Health Care Complaints Commissions.

Address of the Queensland government centre for handling complains
OFFICE OF THE HEALTH OMBUDSMAN
P.O Box 13281, George Street,
Brisbane, QLD 4003
Ph – 133 646
Email – complaints@oho.qld.gov.au